Works today on WordPress and WooCommerce · Shopify, Wix, Squarespace and any website — coming soon
1 visitor waiting for a person
A visitor waiting for a person; the teammate takes over and the assistant steps back.
Why it matters
Live chat handover: the problem it solves.
Some buyers are ready now. Making them wait for an email reply loses the moment.
Live chat handover puts a person in the conversation while the visitor is still there — without a separate live-chat tool.
How it works
Three steps.
The assistant hands over
A locked topic, no answer, or a request for a person.
A teammate takes over
Everyone online sees the waiting visitor and what they are viewing.
They talk live
The visitor sees who they are talking to; hand back to the assistant any time.
What’s included
The details.
One tool, not two
The same chat, the same Desk, the same ticket.
Nobody online?
The enquiry form, as always — no visitor is left waiting.
Questions
Asked about live chat handover.
When will this be available?
It is planned for Business.