Works today on WordPress, WooCommerce & any website · Shopify coming soon
With and without
The answer your website never gave.
The minimum order is on no page of this shop. Without a knowledge base answer, the question goes to the team; with one, the visitor gets it at once.
Without it
- What is your minimum order for restaurants?
- I can't find that on this site, so I've passed your question to our team.
- Sent to the sales team as an enquiry
With a knowledge base answer
- What is your minimum order for restaurants?
- The minimum order for restaurants is ten trays, mixed as you like.Knowledge base
Why it matters
Knowledge base: the problem it solves.
Some of the most common questions are answered nowhere on your website: the minimum order, whether you send samples, which countries you deliver to. Your team answers them by email every day.
The knowledge base is where you write those answers once. HolaReply treats them exactly like your pages — and never makes one up when it is missing.
How it works
Three steps.
Write the question and answer
In plain language, with bold, italic and links if you need them.
Add other ways people ask
“MOQ”, “smallest order”, “minimum quantity” — each one as a phrase, so every wording finds the answer.
It is live a few minutes later
The answer is indexed and used by the assistant, with the knowledge base named as its source.
What’s included
The details.
Unlimited entries
No cap on answers, in the free version too.
Straight from the Unanswered report
With Pro, one click on a question nobody could answer opens a new answer with the question filled in.
Switch answers on and off
Keep a seasonal answer and turn it off until next year.
Usage counts
See how often each answer was used, so you know which ones matter.
Questions
Questions about AI Chatbot Knowledge Base.
Is the knowledge base the same as a FAQ page?
No — it is private to the assistant. Visitors see the answer in the chat, not a page on your site.
Can I add links in an answer?
Yes, and the assistant keeps them as real links in its reply.
How long until a new answer is used?
Usually a minute or two after saving.
Read more
Guides and comparisons.
How to train an AI chatbot on your website content, so it answers correctly
What “training” really means, how to write pages a chatbot can use, what to leave out, and keeping it in sync.
GuideHow to Reduce AI Chatbot Hallucinations on Your Website
Real cases, what the research shows, and seven design rules that stop a business chatbot inventing answers.
GuideA B2B AI Chatbot for Wholesale That Never Guesses a Price
Answer trade buyers around the clock, and send every price, quote and MOQ question to sales.