Works today on WordPress and WooCommerce · Shopify, Wix, Squarespace and any website — coming soon
Answers you write yourself. The assistant uses them exactly like pages of your site.
The list stays in view; each answer opens beside it, with other phrasings and simple formatting.
Why it matters
Knowledge base: the problem it solves.
Some of the most common questions are answered nowhere on your website: the minimum order, whether you send samples, which countries you deliver to. Your team answers them by email every day.
The knowledge base is where you write those answers once. HolaReply treats them exactly like your pages — and never makes one up when it is missing.
How it works
Three steps.
Write the question and answer
In plain language, with bold, italic and links if you need them.
Add other ways people ask
“MOQ”, “smallest order”, “minimum quantity” — each one as a phrase, so every wording finds the answer.
It is live a few minutes later
The answer is indexed and used by the assistant, with the knowledge base named as its source.
What’s included
The details.
Unlimited entries
No cap on answers, in the free version too.
Straight from the Unanswered report
With Pro, one click on a question nobody could answer opens a new answer with the question filled in.
Switch answers on and off
Keep a seasonal answer and turn it off until next year.
Usage counts
See how often each answer was used, so you know which ones matter.
Questions
Asked about knowledge base.
Is the knowledge base the same as a FAQ page?
No — it is private to the assistant. Visitors see the answer in the chat, not a page on your site.
Can I add links in an answer?
Yes, and the assistant keeps them as real links in its reply.
How long until a new answer is used?
Usually a minute or two after saving.