General
Will it make up answers?
No. It answers only from your published pages, products and knowledge base. With no source, it says so and offers your team.
Which websites does HolaReply work on?
It works on any website. On WordPress and WooCommerce it is a plugin you can download free. Shopify is coming soon to the Shopify App Store: get notified the day it is listed. Any other website works today with one line of code: start a 7-day free trial, no card needed.
Which AI does it use?
The one you choose: Google Gemini, OpenAI or Anthropic Claude with your own key, or HolaReply AI credits with no key at all. On Gemini’s free tier Google may use prompts to improve its products and daily limits apply, so for a live business site we recommend a paid key; Google requires one if your site serves visitors in the EU, UK or Switzerland. If the main model is busy, a lighter one takes over automatically. Compare the AI options.
Is my customers’ personal data sent to the AI?
No. Names, emails, phone numbers and company names are removed before every AI request. On any website and Shopify, conversations are kept encrypted in HolaReply Desk; with the free WordPress plugin, they stay in your own database.
Which languages does it speak?
It replies in the language the visitor writes in — that’s the “Hola”. On any website and Shopify, the chat’s own words and HolaReply Desk come in 30 languages; the WordPress plugin’s screens are translation-ready.
Can I stop it answering about prices?
Yes. Add any topic to Locked topics and those questions go straight to your team, with the whole conversation.
What happens if the AI is down or my key stops working?
The visitor is told your team will reply and can leave their details. No enquiry is lost, and you get one email about the problem.
WordPress
Which WordPress and PHP versions does it need?
WordPress 6.6 or newer and PHP 8.0 or newer. WooCommerce is optional.
Does it work with WooCommerce?
Yes. It reads your products — descriptions, variants and prices as your shop shows them to guests. It works without WooCommerce too.
Will it slow my site down?
No. The chat loads in its own isolated box after the page, with no outside scripts, and works with WP Rocket, LiteSpeed Cache, W3 Total Cache and WP-Optimize.
Can my team reply without WordPress access?
Yes. With Pro, your team works in HolaReply Desk, on any device, for any website, Shopify or WordPress. They never need your website’s admin.
How do I install Pro and activate my licence?
Download HolaReply Pro from your account, upload it in Plugins → Add New Plugin → Upload Plugin (it replaces the free version and keeps your settings), then paste your key in HolaReply → Licence. The step-by-step guide covers every error message too.
How do updates work?
Like any other plugin: new versions appear in Dashboard → Updates, and you can switch on auto-updates. Pro updates come with an active licence; if it lapses, everything keeps working and only updates stop.
Can I move my licence to another site?
Yes. Click Remove from this site in HolaReply → Licence on the old site, then activate the key on the new one. If the old site is gone, free it from your account page.
Any website
What does it read on a site that isn’t WordPress?
Only the public pages of a website you confirm you run, the way any visitor sees them: never pages behind a login, and never with cookies. Plus the knowledge base you write yourself.
Does it answer the same way on every platform?
Yes. The same rules apply everywhere: answers only from your content, locked topics handed to your team, personal details never sent to the AI, and no enquiry lost if the AI is down.
Plans & buying
Is everything on this website available today?
On any website, WordPress and WooCommerce, yes: everything except what is marked “Coming soon”. Any website starts with one line of code and a 7-day free trial; on WordPress the free plugin is a download away, and Pro and Business are paid once. The pricing page lists what HolaReply does not do yet, so you know before you buy: WhatsApp and add to cart are on the way. HolaReply for Shopify is built and coming soon to the Shopify App Store.
Do I pay you per message?
Not with your own key: your AI provider bills you directly, about $1.70 for 1,000 answers a month with Gemini Flash, and the licence is paid once. If you would rather have no AI account, HolaReply AI credits cost $12 per 1,000 answers, less in larger packs; that is always your choice.
Is the free version limited?
No trial, no time limit, no message cap. Pro and Business add team, reply and agency features.
When can I download it?
Today. Download HolaReply free from WordPress.org: in your dashboard, search for HolaReply in Plugins → Add New Plugin, or download the zip from this website. Pro and Business are on the pricing page, paid once.
Is there a lifetime deal?
Yes: every licence is paid once and is yours for good. Choose Pro or Business and 1, 5 or 25 sites, with free updates and new features for a full year. The first 200 licences get founding prices: Pro from $59, Business from $99.
What happens after the first year?
Everything keeps running: HolaReply keeps answering visitors, the Sales Desk keeps working, your enquiries keep arriving, and security fixes keep coming.
Can I get a refund?
Yes. Every purchase comes with a 14-day money-back guarantee: request it within 14 days of paying from PayPro Global or PayPal, whichever took your payment, and it is refunded in full. The refund policy shows how. You can also try the Free version first, with no time limit.