Works today on WordPress, WooCommerce & any website · Shopify coming soon
What the AI sees
The visitor's details stay on your site.
Switch between what a visitor typed and what the AI receives: names, email addresses, phone numbers and company names are taken out first.
What the visitor typed
- Hi, I'm Sarah Klein from Bistro Nord, sarah@bistronord.example, do you deliver to Hamburg?
What the AI receives
- Hi, I'm [name] from [company], [email], do you deliver to Hamburg?
- Personal details removed before sending
Why it matters
Privacy and security: the problem it solves.
Visitors type personal details into chats all the time. Sending them to an AI company is a privacy risk, and in many countries a legal one.
HolaReply keeps personal data on your website and sends the AI only what it needs to answer: the question, with personal details stripped out.
How it works
Three steps.
Details are removed
Before every AI request, names, emails, phone numbers and company names are taken out.
Data stays with you
With the free plugin, conversations, enquiries and the index are stored in your own WordPress database. On HolaReply Desk (Pro and Business, Shopify, any website) they are stored encrypted.
Old chats delete themselves
After the number of days you choose (90 by default). Enquiries are kept as business records.
What’s included
The details.
Your key, encrypted
Your AI key is encrypted with your site’s own security keys and never shown again.
No tracking
No analytics or tracking in the plugin, and the free plugin sends nothing to us.
Old chats deleted automatically
Conversations are deleted after 90 days by default, and you choose the period.
Security checked
Every input sanitised, every output escaped, every action permission-checked — tested before each release.
Questions
Questions about Privacy-First AI Chatbot.
Is HolaReply GDPR compliant?
It is built for GDPR: personal details never reach the AI, chats expire when you choose, the free plugin keeps data on your site, and on HolaReply Desk we act as your processor under our DPA. You still need to mention the chat in your privacy policy — HolaReply suggests the text.
Where are conversations stored?
With the free plugin, in your own WordPress database. With HolaReply Desk (Pro and Business on WordPress, Shopify, any website), on HolaReply Desk, encrypted.
Do you see my data?
Not with the free plugin: nothing is sent to us. On HolaReply Desk your data is stored encrypted and used only to run your Desk, as our DPA sets out.
Read more
Guides and comparisons.
A GDPR compliant chatbot: what the rules actually require of your website chat
Lawful basis, privacy notice, the EU AI Act disclosure, what reaches the AI, retention and cookies, from regulators’ own guidance.
GuideHow to add an AI chatbot to any website: WordPress, Shopify, Wix, Squarespace or custom
The method for each platform, where the code goes, and the speed, security and consent details most guides skip.