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6 tickets · 1 follow-up due
Write the reply in the ticket; the visitor gets it in the chat and by email.
Why it matters
Reply by chat and email: the problem it solves.
A visitor who asked a question and left will never see an answer that only exists in a chat window. Replies have to follow them.
HolaReply sends your reply to both places — the chat, and the visitor’s email — and brings their answer back into the same ticket.
How it works
Three steps.
Reply in the ticket
Write it in the Desk, or pick a saved reply.
It reaches the visitor
In their chat straight away, and by email with a link back to the conversation.
Their answer comes back
They reply in the chat — on any device — and it lands in the same ticket.
What’s included
The details.
No duplicate emails
If the visitor is still on your site and reads the reply in the chat, the email is skipped.
A secure link
The link opens that one conversation only, and expires.
Replies to your inbox
If they answer the email itself, it reaches your team’s inbox.
Questions
Asked about reply by chat and email.
When will this be available?
It is being built now and comes to Pro first. Join early access in the chat.
What if the visitor left no email?
The reply shows in their chat on that device, and the Desk tells you before you send.