Works today on WordPress, WooCommerce & any website · Shopify coming soon
Where your reply goes
One reply: in the chat, or in their inbox.
If the visitor is still on your site, your reply appears in the chat. If they have left, it goes by email with a secure link back to the conversation.
Still on your site
- Can you deliver on Friday?
- Anna · Yes, Friday works. I've booked it for the morning.
Already left
- Can you deliver on Friday?
- Visitor has left. Reply sent by email
- To: buyer@bistro.exampleSubject: Re: Friday deliveryHi, Friday works. I've booked it for the morning. Open the conversation: [secure link]
Why it matters
Reply by chat and email: the problem it solves.
A visitor who asked a question and left will never see an answer that only exists in a chat window. Replies have to follow them.
HolaReply sends your reply to both places — the chat, and the visitor’s email — and brings their answer back into the same ticket.
How it works
Three steps.
Reply in the ticket
Write it in the Desk, or pick a saved reply.
It reaches the visitor
In their chat straight away, and by email with a link back to the conversation.
Their answer comes back
They reply in the chat — on any device — and it lands in the same ticket.
What’s included
The details.
No duplicate emails
If the visitor is still on your site and reads the reply in the chat, the email is skipped.
A secure link
The link opens that one conversation only, and expires.
Replies to your inbox
If they answer the email itself, it reaches your team’s inbox.
Questions
Questions about Reply to Chat Visitors by Email.
Which plan has it?
Pro and Business. Your team replies from the Sales Desk.
What if the visitor left no email?
The reply shows in their chat on that device, and the Desk tells you before you send.
Read more
Guides and comparisons.
AI chatbot vs live chat: which one your website needs (and how to use both)
What each is good at, what customers say they want, the Klarna lesson, and a rule for combining them.
GuideA chatbot for lead generation: capture the leads your website is losing
When to ask for an email, what your team should receive, how fast to reply, and consent, with the real research.