Works today on WordPress and WooCommerce · Shopify, Wix, Squarespace and any website — coming soon
Your team’s own page, where they work enquiries without wp-admin.
• Read the whole conversation
• Take tickets, set priority and follow-ups
• Reply to the customer, write notes
What they cannot• Open wp-admin
• Change settings or see the API key
Your team, managed from the Desk; routing and roles build on it.
Why it matters
Routing, roles and hours: the problem it solves.
As a team grows, someone spends their morning handing out tickets. Enquiries in another language wait for the one person who speaks it.
Routing sends each ticket to the right person the moment it arrives.
How it works
Three steps.
Set the rules
By topic, product category, language, or round-robin.
Tickets route themselves
Assigned and notified on arrival.
Managers keep the overview
Managers see everything; agents see theirs and the unassigned.
What’s included
The details.
Business hours
An away message outside your hours, and expectations set for the reply.
Unlimited team members
In Business.
Questions
Asked about routing, roles and hours.
When will this be available?
It is planned for Business. Team management in the Desk is available in Pro today.