Works today on WordPress, WooCommerce & any website · Shopify coming soon
Try the Desk
Click an enquiry. That is the whole training.
Every enquiry from the chat arrives with its conversation. Filter by status, open one, and reply by chat or email.
Trade prices for 50 trays a week?
Hi Sarah, our trade list for 50 trays is on its way by email.
Note: Locked topic: prices. Call before Friday.
Weekly order with Friday delivery?
Friday works. I've booked it for the morning.
Note: Waiting for their menu.
Do you have edible violas in stock?
Yes, in stock. Here is the link to order.
Note: Ordered online the same day.
What is the minimum order for restaurants?
Ten trays, mixed as you like.
Note: Follow up on Monday.
Example tickets.
Why it matters
HolaReply Desk: the problem it solves.
Giving salespeople WordPress admin access is a security risk and a distraction. Forwarding enquiry emails around the team loses track of who answered what.
HolaReply Desk gives your team one place for every enquiry, at app.holareply.com/desk. It is the same Desk on any website, on WordPress and WooCommerce, where Pro and Business connect to it, and in the Shopify app, coming soon to the Shopify App Store.
How it works
Three steps.
Add your team
From the Desk: each person you add gets an email.
Enquiries arrive as tickets
Every enquiry from the chat lands in the Desk with the conversation.
Work them to done
Take a ticket, set its status, write notes, follow up — until it is won or closed.
What’s included
The details.
One address for every platform
app.holareply.com/desk, on desktop and phone. On WordPress, Pro and Business connect to it.
No website admin access
Salespeople work enquiries in the Desk; they never need wp-admin or your website’s admin.
Views that match the work
Open, Mine, Unassigned, New, Waiting on customer, Follow up today, Won, Closed.
Search everything
By name, email, company or anything in the message (Ctrl K).
The owner’s console too
Administrators run every HolaReply setting from the Desk.
Up to 5 team members
In Pro; up to 20 in Business, then $10 a month each.
Questions
Questions about Sales Inbox for Chatbot Enquiries.
Do salespeople need WordPress accounts?
No. Your team signs in to HolaReply Desk at app.holareply.com/desk, so they never see wp-admin.
Does it work on phones?
Yes, the Desk is built for phones and tablets as well as desktops.
Where is the Desk?
At app.holareply.com/desk, for every platform: any website, WordPress and WooCommerce (Pro and Business connect to it), and the Shopify app, coming soon to the Shopify App Store.
Read more
Guides and comparisons.
What an AI sales assistant on your website should do (that most chatbots don’t)
The five jobs of an AI sales assistant on a website, and how to tell a good one from a chatbot.
ComparisonThe Intercom alternative for small businesses on WordPress
Seats plus $0.99 per AI outcome vs a WordPress plugin on your own AI key. Costs and trade-offs compared.
GuideA chatbot for lead generation: capture the leads your website is losing
When to ask for an email, what your team should receive, how fast to reply, and consent, with the real research.