HolaReply Documentation
How every part of HolaReply works and how to set it up, on WordPress, on Shopify and on any website. Pick your platform above: every page then shows its steps.
Start here#
From install to your first answer in about ten minutes. You need WordPress 6.6 or newer and PHP 8.0 or newer; WooCommerce is optional.
- Install the pluginPlugins › Add New Plugin, search for HolaReply, click Install Now, then Activate.
- Connect an AIHolaReply › Settings › AI connection: pick a provider, paste your key, click Save key, then Test connection. Which AI?
- Choose what it readsHolaReply › Content & index: set pages, posts and products to Read, then click Build index. Keep the page open while it runs.
- Switch the chat onHolaReply › Settings › General: turn on Show the chat widget on this site, then Save changes. The chat is off until you do.
- Ask it somethingHolaReply › Overview, Try the chat: ask a question your pages answer.
Bought Pro or Business? Install Pro and activate your licence.
HolaReply for Shopify is coming soon to the Shopify App Store. These are the steps once it is listed. Get notified
- Install the appFrom the Shopify App Store. HolaReply starts reading your store’s content by itself.
- Wait for the first tickApps › HolaReply: in the Setup guide, Read your store gets a tick when your products, pages, blog posts and policies are read.
- Show the chat on your storeIn the same Setup guide click Open theme editor, turn on HolaReply chat under App embeds, then Save. No theme code is changed.
- Ask it somethingOpen your store, click the chat button and ask about a product.
HolaReply AI answers from the start, with the AI conversations your plan includes. Use your own AI key instead.
From sign-up to your first answer in about fifteen minutes, on Wix, Squarespace, Webflow, Framer or a site built by hand. Everything in Pro is free for 7 days, with no card.
- Sign upGo to app.holareply.com/start, type your email and the code we send you. There is no password.
- Add your websiteIts address, the name your team will see and your time zone; tick I run this website, then Next: prove it is yours.
- Prove it is yoursCopy the meta tag shown into the <head> of your home page, publish, then click Check my website. Your free trial starts.
- Put the chat on your siteCopy the one line shown and paste it just before </body>. Wix: Settings › Custom code › Add custom code, all pages, body end. Squarespace: Settings › Advanced › Code injection › Footer. Webflow: Site settings › Custom code › Footer code, then publish. Framer: Site settings › General › Custom code, end of body. Google Tag Manager: a Custom HTML tag on all pages.
- Choose what it readsUnder What HolaReply reads, tick Products, Pages, Policies or Blog, then Read these pages. It reads public pages from your sitemap and reads them again every day.
- Ask it somethingOpen your website, click the chat button and ask a question your pages answer.
HolaReply AI answers from the start, with the AI conversations your plan includes. Your team works in the Desk at app.holareply.com/desk. Plans after the trial.
Browse by what you want to do#
AI answers
Where answers come from, and how to keep them right.
- How answers workFree
- Choose the AIFree
- Locked topicsFree
Leads and enquiries
Never lose a visitor the AI can't help.
Team and the Desk
Your people answer what the AI hands over.
What’s new#
- October 2026 · Any website: HolaReply works on Wix, Squarespace, Webflow or any site with one line of code. Sign up at app.holareply.com/start for a 7-day free trial, no card.
- October 2026 · Shopify: a new Desk Overview with what to do next and the hour-by-hour map, and four detailed reports: business impact, leads and sales, AI answers, and team speed.
- October 2026 · Shopify: answers are easier to read, with the direct answer first, numbered steps, lists and menu paths. On WordPress in the next update.
- October 2026 · Shopify: a 7-day free trial on Pro and Business.
- September 2026 · HolaReply is on WordPress.org: install it from your dashboard.
Need help?#
Ask in the chat: it answers from these docs, and our team picks up anything it can’t.