Small fixes are collected into the next WordPress release. The Shopify app and HolaReply on any website update on their own, with nothing to install.
- BetterLong lists in the Desk show 30 at a time, with pages: the inbox, conversations, files, knowledge base answers, saved replies, unanswered questions, forms, your team and calls. Also on Shopify.
- NewBusiness Signed-in users: in place of the starters, the chat can open with the user’s own summary from your server (what needs attention, with small charts such as a score ring or a usage bar), each card asking about itself.
- BetterBusiness Account context costs less: a general question gets the account facts only, and a question about the user’s own data gets the lines your server marks as its focus first.
- NewBusiness The chat inside your own app, for signed-in users: your server signs a short token for the user, and your app gives it to the chat with HolaReply.identify. With Signed-in users only, the chat opens only for them. The Desk shows each chat as “User 4821” and links that user’s chats.
- NewBusiness Account context: the assistant answers a signed-in user’s questions about their own account (plan, usage, connections, invoices) from facts your server gives for that answer only, cited as “Your account”. Nothing of it is stored.
- NewBusiness More addresses for one chat (Settings, Website), such as your app and its test copy, each proven with the meta tag or a small file for pages behind a sign-in.
- NewBusiness A chat style for your own app, “In your app” (Settings, Look): no chat button, your app opens it from its own button with HolaReply.open(), as a full-height side panel in your app’s font. The note under the chat can be in your own words.
- NewHow long answers are (Settings, Answers): Brief, the standard for websites, or Detailed for support inside your app, with every step of the fix and the code from your help in the chat, shown in a code box. Still only from your own content. Also on Shopify.
- NewSigned-in users: your server may add the user’s name and email to the token, so the chat never asks them for their details.
- NewLocked topics can carry a tag, such as “refunds #billing”: chats handed over on that topic get the tag in the inbox. Also on Shopify.
- BetterOverview, When shoppers ask: with the last 7 days chosen, each day shows its date (“15 Oct”), with the days in date order and today last. Also on Shopify.
- BetterNew email design: every email from HolaReply Desk is now a clean HTML email with a plain-text copy, readable on phones and with screen readers. Sign-in codes show the code in a box with a one-click button; team emails show every answer in a table with a button to the Desk; emails to your visitors carry your own logo, name and colour, with your website at the bottom. Also on Shopify.
- NewSettings, Emails: every email the Desk sends in one place, who gets each and where it is set, with a preview of each and “Send me a test”. The reply address and the enquiry emails switch moved here from General. Also on Shopify.
- NewForms: choose where new messages go, only your Desk inbox, or your inbox and by email to up to 5 addresses.
- NewForms (Manage, Forms): contact, quote, support and call back forms for your website, built in the Desk with the live form beside you. Twelve field types, including dropdowns, checkboxes and hidden fields that note the page and the UTM campaign. One page, or (Pro) two steps, where step 1 already keeps the lead. Your site shows a form with one line, in the page or as a pop-up, with no new script.
- NewEvery form sent is a lead in your inbox, marked “Form”, beside your chats. After the visitor presses the button: a thank-you message or another page of yours, (Pro) a thank-you email in your words, an email to your team, (Business) the right person by their answer, and (Business) every answer to your CRM through the webhook (form.submitted).
- NewSpam is stopped without reCAPTCHA: a hidden trap field, sends too fast to be human, five a day per visitor, and throwaway emails. Free keeps 3 forms, Pro 10 and Business 50.
- NewChatbot quick start: a step-by-step setup in the Desk, offered to every new website and open any time from the gear menu. Choose the look with the real chat beside you, write its words, pick how it answers, invite your team and set your hours, then add the line to your site and test it.
- NewAutomatic personality and conversation style (Settings, Answers): the assistant matches each visitor, professional with a business buyer, friendly with a casual visitor, calm with someone upset, and asks a follow-up question only while the visitor is still choosing.
- BetterThe Icon and text and Large chat buttons always show words: with none written, they say “Chat with us”.
- ChangedThe gear at the top right of the Desk opens a menu with Your account, Plan and usage and the Chatbot quick start.
- NewChat templates (Settings, Look): eight ready-made looks for the chat, HolaReply, Sharp, Garden, Minimal, Midnight, Soft, Boutique and Bold, in one click. Keep your brand colour or take the template’s; everything stays editable under Customize, and Undo brings your previous look back.
- ChangedA new HolaReply logo and look: a navy design with the new violet symbol, a question and its answer meeting. holareply.com has it first; the Desk, emails and the WordPress.org and Shopify listings follow.
- BetterTesting your own chat: owners and team members signed in to the Desk are not held to the 40 AI answers a day per visitor. Their chats show a “Team” badge and stay out of your reports. Your daily limit and plan still apply. Also on Shopify.
- BetterMore general questions (“what do you guys do”, “what is this site about”) are answered from your home, about and services pages.
- BetterThe follow-up question now comes in its own card after the sources, with two or three short replies to tap, so visitors see where the answer ends and what the assistant asks next. Only with Guide the conversation.
- BetterGreetings, thanks and goodbyes (“hi”, “thanks”, “ধন্যবাদ”) get a friendly reply in the visitor’s language, without the AI and without reaching your team.
- NewSpam protection: random letters, a flood of messages and insults get a short, calm reply without the AI. Such chats are marked “Probably spam” or “Abusive” in the Desk and stay out of Needs you and your reports.
- BetterA long pasted text gets “What would you like to know about it?” instead of a hand-over.
- BetterAnswering from several websites: the website the chat is on comes first.
- BetterGeneral questions such as “What do you do?”, “services” or “Who are you?” are answered from your home, about and services pages, with the usual rules, instead of being handed to your team. Also on Shopify.
- NewA new chat style, Sharp (Settings, Look): square corners, outlines and a hard shadow, with a “>” before the question field.
- NewA second colour for small touches and a second font for small labels, such as a mono font your website already uses.
- NewThe chat button can show its words before the icon.
- NewConversation starters: a short tag above each label, and eight new icons (search, sparkle, code, chart, robot, globe, phone, briefcase).
- NewIn the larger chat, the welcome lists the visitor’s recent chats.
- BetterA question that has nothing to do with your business, such as “What is the capital of France?”, gets a short, polite reply that the assistant answers questions about your products and services, without offering your team or the enquiry form, and without an AI cost. Questions about your business that your site does not answer still go to your team. Also on Shopify.
- NewYour own welcome screen (Settings, General): a heading, a line, a picture and the words in the question field.
- NewConversation starters: up to 4, each with a picture, an icon and your own first reply with answer buttons. The first reply comes at once, without the AI, and does not count as an AI conversation.
- NewPersonality (Settings, Answers): Professional, Friendly or Playful, plus your own notes on tone. Facts and the rules stay the same in every tone.
- NewA dark chat drawn from your brand colour (Settings, Look).
- FixedA short message or an answer button, such as “A cocktail”, no longer switches the chat to another language.
- BetterBusiness Idea mode: while it is on, the note under the chat says your assistant is an AI and can make mistakes, in each visitor’s language, or shows your own words (Settings, Answers, Note under the chat). Also on Shopify.
- NewPages without the chat (Settings, Look): choose pages where the chat and proactive messages do not show. Search the pages HolaReply has read, type an address (end it with * for a whole section), or click Cart and checkout or Account and login.
- NewA larger chat: the expand button in the chat’s header makes it bigger, with slightly bigger text, on wider screens. Visitors’ choice is kept on their device; switch it off under Settings, Features, Larger chat button.
- BetterMultilingual websites: answers come from pages in the visitor’s language, or the website’s main language, and never from two translations of one page.
- NewBusiness Answers from more websites you run: one chat answers from up to 3 websites, the one it is on and 2 more, each proved with a line in its home page and read every day. “Answered from” names each page’s website. Pro answers from the website the chat is on.
- FixedDesk: Copy copies the line itself again (the chat line, the meta tag), with a “Copied” tip.
- BetterDesk: a chat whose visitor left no email or phone shows a grey “No contact yet” instead of “Lead”, with a clear note in the chat.
- NewDesk: <b>Ask for email</b> sends the enquiry form to the visitor’s chat. What they fill in completes the same enquiry; the chat waits on the customer until then.
- NewBusiness More members: Business includes 20, and an owner adds more under Desk, Manage, Team, More members, at $10 a month each ($100 a year on a yearly plan), paid through PayPro Global.
- NewEmails in your language: the emails to you and your team (a chat given to you, follow-ups, the weekly summary, the monthly report, a new enquiry, your trial and plan) come in the language you use the Desk in, and a team reply reaches a visitor in their chat’s language. 30 languages.
- NewReply address (Settings, General): where a visitor’s answer to your team’s email goes. Empty: the email you signed up with.
- BetterFiles: a Bangla price list keeps its table apart (“1 L | ৳ 320”) and its numbers whole.
- BetterOrder tracking: a shopper who types “Where is my order?” (in any of 30 languages) gets the order form at once, without waiting for the AI.
- FixedOrder tracking: the order’s date is written in the shopper’s language (“11 de octubre de 2026”), not always in English.
- NewBusiness More members: Business includes 20, and an owner adds more under Desk, Manage, Team, More members, at $10 a month each ($100 a year on a yearly plan), in your plan’s price: Shopify asks you to approve it.
- NewEmails in your language: the emails to you and your team come in the language you use the Desk in, and a team reply reaches a shopper in their chat’s language. 30 languages.
- NewReply address (Desk, Settings, General): where a shopper’s answer to your team’s email goes. Empty: your store’s email.
- FixedIn the Desk on a phone, the “Answered from” pages under an AI answer no longer overlap: each stays on one line, with the full title when you point at it.
- ChangedBusiness 2,500 AI conversations a month on Business (was 1,500), and up to 20 team members, owners included. Pro stays at 500 and 5.
- ChangedBusiness The in-depth reports are part of Business: Business impact, Leads and sales, Team and support speed (with why the AI handed chats over), the CSVs, any dates and the monthly report by email. Pro keeps the Overview, AI answers and gaps, and the weekly summary.
- ChangedBusiness Every change on a chat, with who and when, the webhook for Zapier, Make and n8n, and Idea mode are part of Business. Telegram alerts and internal notes stay on Pro.
- BetterA clearer sign-up page (app.holareply.com/start): your email and one button on the left, and on the right what changes with HolaReply, the numbers that matter and the three steps to go live.
- FixedThe weekly summary and the monthly report now reach websites too. With no address chosen, the weekly summary goes to the website’s first owner.
- ChangedBusiness Your files hold about 2,000 pages of text in all on Business (Pro: about 650), up to 10 MB a file.
- FixedIn the Desk, Manage › Conversations lists your latest 200 chats; it stopped at 50.
- NewHide “Talk to a person” from the chat’s first buttons (in the Desk, Settings, Lead capture). The enquiry form still comes by itself when it is needed: no answer, a locked topic, or a visitor asking for a person.
- BetterEvery on/off setting in the Desk is now a row with a title, a short line on what it does and a switch, grouped by topic. When you change something, a bar offers Save and Undo, and a switch that needs another shows it.
- NewSettings, Look: fill the chat with your colour or with a light or deep gradient from it, choose the chat button’s corners (square to fully round), and see every change in a live preview beside the form before you save.
- BetterEasier forms in the Desk: drop a file or your logo straight onto the page; search and filter your knowledge base, 20 answers a page; a proactive message in five clear steps with pictures of each format; one line per day in opening hours, with Closed days marked.
- BetterSettings, Features speaks of your website and its visitors, not a store and shoppers, and no longer shows the Shopify-only customer orders switch.
- FixedYour own buttons open the chat again: a link to #holareply-chat, any element with data-holareply-open, or window.HolaReply.open().
- FixedOn phones the open chat fills the whole screen again.
- BetterThe chat is protected from your website’s own CSS: rules such as a transformed page, hidden elements or a higher layer can no longer move, hide or cover it.
- FixedIn the Desk on a phone, the “Answered from” pages under an AI answer no longer overlap: each stays on one line, with the full title when you point at it.
- ChangedBusiness 2,500 AI conversations a month on Business (was 1,500), and up to 20 team members, owners included. Pro stays at 500 and 5.
- ChangedBusiness The in-depth reports are part of Business: Business impact, Leads and sales, Team and support speed (with why the AI handed chats over), the CSVs, any dates and the monthly report by email. Pro keeps the Overview, AI answers and gaps, and the weekly summary.
- ChangedBusiness Every change on a chat, with who and when, the webhook for Zapier, Make and n8n, and Idea mode are part of Business. Telegram alerts and internal notes stay on Pro.
- ChangedBusiness Your files hold about 2,000 pages of text in all on Business (Pro: about 650), up to 10 MB a file.
- FixedIn the Desk, Manage › Conversations lists your latest 200 chats; it stopped at 50.
- NewHide “Talk to a person” from the chat’s first buttons (in the Desk, Settings, Lead capture). The enquiry form still comes by itself when it is needed: no answer, a locked topic, or a visitor asking for a person.
- BetterEvery on/off setting in the Desk is now a row with a title, a short line on what it does and a switch, grouped by topic. When you change something, a bar offers Save and Undo, and a switch that needs another shows it.
- BetterEasier forms in the Desk: drop a file or your logo straight onto the page; search and filter your knowledge base, 20 answers a page; a proactive message in five clear steps with pictures of each format; one line per day in opening hours, with Closed days marked.
- NewYour theme’s own buttons can open the chat: a link to #holareply-chat, any element with data-holareply-open, or window.HolaReply.open(). The chat is also protected from the theme’s CSS, and fills the screen on phones.
- NewChat words in other languages (Settings, General): write the bubble next to the chat button, the words on the button, the first message and the quick replies for each language. Visitors on pages in that language see them; a language left empty uses your main words.
- FixedA longer greeting next to the chat button stays on one or two lines instead of a narrow column.
- BetterA quieter chat header: “Your chats” and “New chat” are in the chat’s menu (⋮), with email, print and sound. A dot on the menu shows when a past chat has a reply.
- NewChat words in other languages (in the Desk, Settings, General): write the first message and the quick replies for each language, and visitors who use that language see them.
- FixedA longer greeting next to the chat button stays on one or two lines instead of a narrow column.
- BetterA quieter chat header: “Your chats” and “New chat” are in the chat’s menu (⋮), with email, print and sound. A dot on the menu shows when a past chat has a reply.
- NewThe Desk, the Shopify admin pages and your account pages in 30 languages, following your browser’s language or your choice under Your account, Language. Arabic, Hebrew and Urdu read right to left.
- NewThe chat speaks 30 languages: its buttons, enquiry form, menus and fixed messages follow the visitor in English, Spanish, French, German, Portuguese, Italian, Dutch, Bangla, Arabic, Chinese (Simplified and Traditional), Japanese, Korean, Hindi, Russian, Ukrainian, Polish, Czech, Romanian, Turkish, Swedish, Danish, Norwegian, Finnish, Indonesian, Malay, Vietnamese, Thai, Hebrew and Urdu. Arabic, Hebrew and Urdu read right to left.
- NewA menu in the chat (⋮): visitors can email themselves a copy of the conversation, print it or save it as a PDF, and turn the chat sound on or off. You can turn email and print off in Features.
- BetterEnquiries from your website’s own forms (sent to HolaReply) wait in the Desk Inbox as a ticket with the whole message, marked “Left an enquiry”, and are emailed to you as “New enquiry from your website”.
- BetterWhen your team answers by email from the Desk, the email comes from “Your name via HolaReply” (your name alone with white label), and the customer can reply to it and reach you.
- BetterThe Inbox no longer lists chats a visitor opened and closed without writing anything, so its counts are the chats that need reading.
- Fixed“Live now” and the green dot show only visitors whose chat is open right now; an enquiry from a form is never shown as live.
- NewDelete a conversation and its enquiry for good from the Desk (owners).
- NewHow the assistant talks: by default an answer ends with one useful question when it helps (the dish, the size, the quantity), so visitors reach the right product or person; or choose direct answers only.
- NewBusiness Idea mode, off unless you turn it on: the assistant can create ideas such as recipes or combinations with your own products, labelled as ideas for visitors, within your own rules. Facts still come only from your site.
- BetterPrice lists printed to PDF keep their table cells apart, so the chat reads “25 kg | 3,450”, not “25 kg3,450”.
- ChangedOur emails end with links to help and what’s new.
- NewThe line under the assistant’s name (Settings, General) (“AI assistant”) is yours to change, for example to “Your culinary guide”, or to turn off. The note under the question field still tells visitors they are talking to an AI, and is now smaller.
- NewHolaReply works on any website: Wix, Squarespace, Webflow, Framer, Google Tag Manager or a site built by hand, with one line of code.
- NewSign up at app.holareply.com/start with your email and a code, add your website and prove it is yours with one meta tag. Everything in Pro is free for 7 days, with no card.
- NewHolaReply reads your website’s public pages from its sitemap, never with cookies or logins, and reads them again every day; product pages become product cards.
- NewPro ($19 a month) and Business ($49 a month), or ten months’ price for a year, paid by card or PayPal through PayPro Global. HolaReply AI is included, or use your own Gemini, OpenAI or Claude key.
- NewThe same Desk as on Shopify: Inbox, Overview and reports, knowledge base, locked topics, proactive messages, opening hours, Telegram and webhooks; live chat, routing and your own name on Business.
- NewOne login for every website you run: add a client’s website from the store switcher in the Desk.
- NewEmails before your trial ends, when a plan starts and when a plan ends.
- NewA new chat design: a welcome with your quick replies as a card and rows, answers with source chips and product cards, a field that lights up as you type, a new chat, and each visitor’s past chats on their own device.
- NewChoose your chat button in the Desk (Settings, Look): round, icon and text, or a large pill with your logo; seven icons, and your own words such as “Ask Sunny Orchard”.
- NewProactive messages and your logo in the chat on your website.
- NewAnswers from your files: upload PDF, Word, text, Markdown or CSV price lists in the Desk (Knowledge base, Files), check the text, and the chat answers from them with the file named as the source.
- BetterThe brand colour is a colour picker, on the Look tab as well as General.
- ChangedBusiness Webhooks for Zapier, Make and n8n are part of HolaReply Business, as on HolaReply Desk. A Pro site keeps the CSV export and Telegram alerts.
- Changed(Pro and Business) Connected to HolaReply Desk, your site answers with your own AI key or HolaReply AI credits: a licence is paid once and does not include AI answers. Paste a key or your credit key in the Desk, Manage, Settings, AI; until then the chat takes enquiries.
- ChangedBusiness A Business licence includes 20 Sales Desk team members, as on HolaReply Desk (administrators are not counted); more are added on HolaReply Desk at $10 a month each. Nobody already on a team is removed.
- BetterThe assistant’s picture in the chat is a rounded square, as in HolaReply Desk and on Shopify.
- New(Pro and Business) Connect to HolaReply Desk: one Desk for WordPress, Shopify and any website, with the Overview, reports and live chat. HolaReply, HolaReply Desk; your chat then runs on HolaReply Desk and changed pages are read again within a minute.
- New(Pro and Business) Move your old Desk: your team, saved replies, knowledge base answers and every conversation and enquiry, in the background, nothing twice.
- NewA menu in the chat (⋮): visitors can email themselves a copy of the conversation, print it or save it as a PDF, and turn the chat sound on or off. You can turn email and print off in Features.
- NewHow the assistant talks: on new sites an answer ends with one useful question when it helps; sites you already run keep direct answers until you choose (Settings, Answers).
- NewIdea mode, off unless you turn it on and accept its warning: the assistant can create ideas such as recipes or combinations with your own products, labelled as ideas for visitors, within your own rules.
- NewEmails to you and your team (enquiries, notices, Sales Desk notifications, the weekly summary) end with links to help on their subject and what’s new. Replies to visitors carry only your site’s words; with white label on, there are none.
- BetterAnswers are easier to read: the direct answer first, steps as a numbered list with a short title, facts as a list, and menu paths such as Settings › AI connection in a quiet box, in your chat colour.
- Better“Answered from” links are small chips; a long page title is shortened to one line.
- FixedRemoving every locked topic, quick reply or buying word no longer brings the defaults back: an empty list stays empty.
- FixedThe Proactive messages card under Features describes all five formats and points to the Sales Desk, where messages are written.
- FixedThe AI connection help now says how HolaReply AI handles questions.
- NewThe line under the assistant’s name (Settings, Branding) (“AI assistant”) is yours to change, for example to “Your culinary guide”, or to turn off. The note under the question field still tells visitors they are talking to an AI, and is now smaller.
- BetterA quieter chat header: “Your chats” and “New chat” are in the chat’s menu (⋮), with email, print and sound.
- NewThe Desk, the Shopify admin pages and your account pages in 30 languages, following your browser’s language or your choice under Your account, Language. Arabic, Hebrew and Urdu read right to left.
- NewThe chat speaks 30 languages: its buttons, enquiry form, menus and fixed messages follow the visitor in English, Spanish, French, German, Portuguese, Italian, Dutch, Bangla, Arabic, Chinese (Simplified and Traditional), Japanese, Korean, Hindi, Russian, Ukrainian, Polish, Czech, Romanian, Turkish, Swedish, Danish, Norwegian, Finnish, Indonesian, Malay, Vietnamese, Thai, Hebrew and Urdu. Arabic, Hebrew and Urdu read right to left.
- NewA menu in the chat (⋮): visitors can email themselves a copy of the conversation, print it or save it as a PDF, and turn the chat sound on or off. You can turn email and print off in Features.
- NewDelete a conversation and its enquiry for good, from its page in the Shopify admin or from the Desk (owners).
- NewHow the assistant talks: one useful follow-up question when it helps, or direct answers only (Settings).
- NewIdea mode, off unless you turn it on: ideas such as recipes or combinations with your own products, labelled as ideas, within your own rules.
- BetterThe Desk Inbox leaves out chats opened without a word; “Live now” shows only shoppers whose chat is open right now.
- BetterTeam replies by email come from “Your store via HolaReply”.
- BetterPro Price lists printed to PDF keep their table cells apart.
- NewThe line under the assistant’s name (Settings, Chat look) (“AI assistant”) is yours to change, for example to “Your culinary guide”, or to turn off. The note under the question field still tells shoppers they are talking to an AI, and is now smaller.
- NewA new chat design: a welcome with your quick replies as a card and rows, answers with source chips and product cards, a field that lights up as you type, a new chat, and each shopper’s past chats on their own device.
- NewChoose your chat button in the theme editor (App embeds, HolaReply chat): round, icon and text, or a large pill with your logo; seven icons, and your own words.
- NewPro Answers from your files: upload PDF, Word, text, Markdown or CSV in the Desk (Knowledge base, Files), and the chat answers from them with the file named as the source.
- ChangedConversations are kept until you delete them. You can still choose to delete them 30, 90 or 365 days after the last message, in Settings. Uninstalling the app still deletes everything after 48 hours.
- NewPro A new Desk Overview: the period in one line, each number against the period before with a small trend line, and “What to do next”, worked out from your own chats and ranked by how many shoppers each step helps.
- NewPro “When shoppers ask” moved to the Overview, in blue, white and grey: hover or click an hour for its questions, how they were handled and what was kept while you were closed.
- NewPro Four detailed reports: Business impact, Leads and sales, AI answers and gaps, and Team and support speed. Each has next steps by who does them, a playbook for sales and support, how every number is counted, chosen dates and a CSV.
- NewPro The Business impact report by email on the 1st of each month, for each person who asks for it.
- BetterPro A new store’s Overview is never empty: the first steps, the common questions your store can already answer, and an example of the hour map.
- ChangedPro Opening hours have their own page in the Desk: Manage, Opening hours.
- NewA new home in your Shopify admin: a setup guide, this week’s numbers, and “When shoppers chat”, a day-by-hour map in your store’s time with your opening hours, the busiest time and how many questions the AI answered while you were closed.
- BetterBuilt from Shopify’s own design (Polaris): the app’s pages sit in the admin sidebar, every setting is on one page, and Shopify’s save bar appears as soon as something changes.
- NewChat look: the name, first message, quick replies and colour, with a live preview.
- NewA 7-day free trial on Pro and Business, once per store, with no extra charges during the trial.
- BetterAnswers are easier to read: the direct answer first, numbered steps, lists, menu paths and small “Answered from” chips.
- BetterThe chat follows each shopper’s cookie choices (Shopify’s Customer Privacy API).
- ChangedNo “Powered by HolaReply” line on any plan.
- BetterEmails from HolaReply end with help on their subject, what’s new and how to reach us; a sign-in code keeps just a help link. Replies to your shoppers carry only your store’s words.
- NewBusiness White label: your store’s name in the Desk, team emails and replies to shoppers; chats shared out in turn; a second AI if the first fails.
- NewPro Proactive messages on the storefront: the chat speaks first, on the pages you choose, in your opening hours.
- NewPro Reports, Telegram, webhooks and a weekly summary; settings, feature switches and your logo in the Desk.
- NewThe chat’s style, light or dark theme, logo and font in the theme editor’s App embeds; every word of the chat in the shopper’s language; the chat remembered across pages.
- NewYour enquiry form: name, phone and company, each required, optional or off; email checks; when to ask (when needed, before the chat, or never); a separate box for news and offers.
- NewDaily AI limits for the store and for each shopper, with one email to you when the store’s limit is reached.
- NewChoose what the assistant reads: products, pages, blog articles, policies and running automatic discounts.
- NewPro In the Desk: a bell for what needs you, saved replies, the knowledge base, a morning digest, CSV downloads and replies by email when the shopper has left.
- NewAI answers from your products, pages, policies and discounts, with their sources; order tracking with the order number and email; locked topics; enquiries emailed to your store.
- NewPlans billed by Shopify: Free, Pro and Business, monthly or yearly.
- NewPro The Sales Desk on any device: inbox, customer panel with recent orders, Ctrl K search and team management.
- NewBusiness Live chat: take a chat over from the AI.
- ChangedAction Scheduler, the library that runs background jobs, is now 4.2.0.
- NewThe plugin includes its build files, and its readme explains how to rebuild the scripts from the included source.
- BetterClearer permission checks in the REST API.
- NewChoose the enquiry form’s fields: name, phone and company, each required, optional or off.
- NewEmail addresses are checked before they are accepted: slips such as gmial.com, throwaway inboxes, and domains that cannot receive mail.
- NewA visitor handed to your team who leaves no details still reaches your sales inbox and the Desk.
- NewWooCommerce product cards on every plan: picture, name, price and a link under an answer.
- NewPro Product cards also show stock, sale prices and price ranges; the “When visitors ask” chart explains each hour; “See it on your site” previews a proactive message.
- ChangedPro A Pro licence includes 5 Sales Desk team members; Business has no limit.
- NewBusiness White label: your product name, agency, logo and links everywhere, and a lock for client sites.
- BetterQuestions that have nothing to do with your site no longer pull in pages that merely share a word with them.
- FixedNames with an ampersand, a dash or curly quotes showed HTML codes under answers.
- NewA clean chat style, now the default, beside the colour-header style; and a dark theme that can follow each visitor.
- BetterLocked topics written as a sentence are recognised by meaning, so ordinary questions that share a word with them are answered.
- NewAI answers from pages, posts and WooCommerce products, with sources; your own Gemini, OpenAI or Claude key, or HolaReply AI with no key.
- NewReplies in the visitor’s language; knowledge base and locked topics; an enquiry form emailed with the whole conversation.
- NewPro The Sales Desk: tickets, notes, follow-ups, saved replies, notifications and replies by chat and email.
The WordPress plugin’s full history is also on WordPress.org. How each feature works: the documentation.