Works today on WordPress and WooCommerce · Shopify, Wix, Squarespace and any website — coming soon
A price question is locked: the visitor leaves their details and the team gets the enquiry.
Why it matters
Locked topics: the problem it solves.
Some answers must come from a person. A trade price depends on the order. A contract term depends on the customer. An allergen claim can have legal consequences. A chatbot that improvises any of them is a risk.
Locked topics are refused before the AI is even asked. Refusing costs nothing, and it does not depend on the model behaving.
How it works
Three steps.
Choose what is locked
Prices, contract terms, allergens and food-safety claims, and legal questions are locked by default. Add or remove your own.
A visitor asks about one
HolaReply recognises the topic in any wording and does not send it to the AI.
Your team takes over
The visitor is invited to leave their details, and the enquiry reaches your team with the conversation.
What’s included
The details.
Checked before the AI
A locked question never reaches the provider — no cost, no chance of a slip.
Your own topics
Add anything that needs a person: custom quotes, delivery exceptions, warranty claims.
Unlock what is public
If your prices are on your site, unlock prices and the assistant will quote them from your pages.
Visible in the log
Conversations show which topic was locked, so you can see what customers ask for.
Questions
Asked about locked topics.
My prices are public. Can the assistant quote them?
Yes. Remove prices from the locked topics and it answers from your pricing pages.
Does the visitor feel blocked?
No — they are told a person will answer, and asked for the details your team needs to reply.
Can I lock a topic for one product only?
Write the topic specifically, for example “bulk pricing”, and only those questions are handed over.