Works today on WordPress, WooCommerce & any website · Shopify coming soon
See the difference
The same question, with and without locked topics.
Switch between the two. With prices locked, the question goes to your sales team; without, a chatbot may quote whatever price it finds, even an old one.
Locked topics on
- What's your trade price for 50 trays?
- Prices are handled by our sales team. I've sent them your question and they'll reply today.
- Locked topic: prices. Sent to sales
Without locked topics
- What's your trade price for 50 trays?
- Our tray price is $4.20.Taken from an old price list on the site
Proof
Handed over, every time.
Locked-topic questions handed to a person instead of answered, on each test website.
Our own test, September 2026, on five test websites, each with its own set of real visitor questions, answered by Google Gemini.
Why it matters
Locked topics: the problem it solves.
Some answers must come from a person. A trade price depends on the order. A contract term depends on the customer. An allergen claim can have legal consequences. A chatbot that improvises any of them is a risk.
Questions that use the words of a locked topic, or common synonyms such as cost, quote or how much, are refused before the AI is even asked: that costs nothing and does not depend on the model behaving. For other wordings and other languages, the AI itself is instructed never to answer a locked topic and to hand it to your team.
How it works
Three steps.
Choose what is locked
Prices, contract terms, allergens and food-safety claims, and legal questions are locked by default. Add or remove your own.
A visitor asks about one
HolaReply recognises the words of the topic and common synonyms before the AI is asked; in any other wording or language, the AI is told to hand it over instead of answering.
Your team takes over
The visitor is invited to leave their details, and the enquiry reaches your team with the conversation.
What’s included
The details.
Two layers of protection
A word check before the AI stops most locked questions at no cost; the AI is also instructed never to answer them, which covers other wordings and languages.
Your own topics
Add anything that needs a person: custom quotes, delivery exceptions, warranty claims.
Unlock what is public
If your prices are on your site, unlock prices and the assistant will quote them from your pages.
Visible in the log
Conversations show which topic was locked, so you can see what customers ask for.
Questions
Questions about Chatbot Human Handoff.
My prices are public. Can the assistant quote them?
Yes. Remove prices from the locked topics and it answers from your pricing pages.
Does the visitor feel blocked?
No — they are told a person will answer, and asked for the details your team needs to reply.
Can I lock a topic for one product only?
Write the topic specifically, for example “bulk pricing”, and only those questions are handed over.
Read more
Guides and comparisons.
How to Reduce AI Chatbot Hallucinations on Your Website
Real cases, what the research shows, and seven design rules that stop a business chatbot inventing answers.
GuideA chatbot for your restaurant website, and why it should never answer allergy questions
What guests ask, what an AI can answer safely, and why allergy questions must always go to a person.
GuideA chatbot for your real estate website: more viewings, without fair-housing risk
Answer buyers and renters, capture viewing requests, and stay clear of Fair Housing and steering risks.