Proactive messages
The chat speaks first: the right words, on the right page, at the right moment, and you see what it brings.
PlanProWorks onWordPressShopifyAny website
Five formats#
A short line by the chat button, a card, a pop-up in the centre of the page, a chat bubble with quick questions, or a bar at the bottom. With a picture or a video if you like.
Measure what it brings#
Hold back 1 visitor in 5 and HolaReply compares how many start a chat with and without the message.
Set it up#
- Open themIn the Sales Desk: Manage › Proactive messages, New message.
- Write itOn Message, choose the Format (Short line, Card, Centre pop-up, Chat bubble, Bar) and the words.
- Choose where and whenOn Where & when: which pages, what makes it appear (after some seconds, after scrolling, as they leave, after some pages), who sees it and how often.
- Go liveSwitch on Live and click Save. See it on your site ↗ shows it at once. The Results tab shows what it did.
- Open themOpen Apps › HolaReply in your Shopify admin, click Open Desk, then Open the Desk, then Manage › Proactive messages, New message.
- Write itIn What it says and How it looks: the words, and one of five formats.
- Choose where and whenWhere: every page, addresses, product pages or collections. When: after some seconds, after scrolling, as they leave, or from their nth page. Who: every shopper, first visit or returning.
- Go liveTick Measure it if you like, set it to Live and click Save. The list shows Shown, Seen, Chats, Enquiries and Lift for the last 30 days.
- Open themSign in at app.holareply.com/desk with your email and a code, then Manage › Proactive messages, New message.
- Write itIn What it says and How it looks: the words, and one of five formats.
- Choose where and whenWhere: every page or the addresses you list. When: after some seconds, after scrolling, as they leave, or from their nth page. Who: every visitor, first visit or returning.
- Go liveSet it to Live and click Save. It shows on your website within five minutes; the list shows how it does over the last 30 days.
Questions#
How many at once?
Up to 20 messages, but a visitor sees at most one a visit: the first in your list that fits. Reorder with the arrows.
Will it annoy people?
It never shows to someone already chatting, and closed with × it stays away for a week.
Shopify: nothing shows?
The chat must be on in your theme (App embeds, HolaReply chat).