Telegram, webhooks and the weekly summary
Get each enquiry where your team already works: in Telegram, in your other tools by webhook, and a summary of the week by email.
Three ways#
Telegram: each new enquiry arrives in your Telegram chat or group. Webhook: each enquiry is sent as JSON to an address you choose (Zapier, Make, n8n or your own system), signed so you can trust it. Weekly summary: once a week by email: your enquiries, what the assistant answered while you were closed, and the questions nobody could answer. A quiet week sends nothing.
Set it up#
- TelegramHolaReply › Settings › Lead capture, Enquiries on your phone: Telegram: 1. Make a bot (Open BotFather), 2. Paste its token and click Connect, 3. Press Start in your bot. Then Send a test.
- WebhookSame tab, Send enquiries to your other tools: paste the Webhook address (https only), then Send a test. Use the Signing secret to check each delivery.
- Weekly summaryHolaReply › Settings › General: Weekly summary, choose the day and time, then Save changes.
- Open IntegrationsOpen Apps › HolaReply in your Shopify admin, click Open Desk, then Open the Desk, then Manage › Integrations (owners).
- TelegramIn Telegram, open @BotFather, send /newbot and answer its two questions. Paste the token in Bot token and click Connect. Open your bot and press Start (or add it to your team’s group), then I pressed Start. Reply to an enquiry in Telegram and the shopper gets your answer in the chat.
- WebhookUnder Webhook (Zapier, Make, n8n), paste the address and click Save. Each enquiry is sent as lead.created, and lead.updated when the shopper adds details later, signed with X-HolaReply-Signature. Send a test checks it.
- Weekly summaryUnder Weekly summary, choose when (your store’s time) and the address (empty: your store’s email), then Save. Send this week’s summary now shows you one.
- Open IntegrationsSign in at app.holareply.com/desk with your email and a code, then Manage › Integrations (owners).
- TelegramIn Telegram, open @BotFather, send /newbot and answer its two questions. Paste the token in Bot token and click Connect. Open your bot and press Start (or add it to your team’s group), then I pressed Start.
- WebhookUnder Webhook (Zapier, Make, n8n), paste the address and click Save. Each enquiry is sent as lead.created, signed with X-HolaReply-Signature. Send a test checks it.
- Weekly summaryUnder Weekly summary, choose when and the address, then Save.
Questions#
Which plan?
Telegram and the weekly summary: Pro and Business. The webhook: Business, on every platform (on WordPress from plugin 0.1.5).
Are names sent to Telegram?
Yes: the names and addresses shoppers leave are sent to your Telegram chat, so keep that chat to your team. The bot token is stored encrypted.