Locked topics
Some questions need a person, even when your site has an answer. Lock the topic and those questions always go to your team as an enquiry.
PlanFreeWorks onWordPressShopifyAny website
How it works#
1 · A visitor asks“Can I get a quote for 500 kg?”
2 · It matches a locked topicShort topics are matched on your server at no cost; a sentence is left to the AI to recognise.
3 · Your team gets itThe visitor is offered the enquiry form, and your team gets the question.
Set it up#
- Open the topicsHolaReply › Settings › Answers, row Locked topics.
- Add or removeType a topic and press Enter; remove one with the × on its chip. Up to 30 topics.
- SaveClick Save changes.
- Open the topicsApps › HolaReply › Settings: Locked topics. Untick a topic to unlock it; type a new one under Add a topic.
- Add oneType it in Add a topic (for example “wholesale orders”) and click Save. Suggestions adds common ones in one click.
- Remove oneTick Remove beside it and click Save.
- Open the topicsIn the Desk, Manage › Settings › Locked topics. Untick a topic to unlock it.
- Add oneType it in Add a topic (for example “wholesale orders”) and click Save.
- Remove oneUntick it and click Save.
Questions#
Which topics are locked at first?
On WordPress: prices and quotes, contract terms, allergens and food safety, legal questions. On Shopify: custom quotes, contracts and terms, legal questions.
Short words or sentences?
Both work. One or two words (“custom quotes”) are matched at once, at no cost; a sentence is understood by the AI.
Do prices disappear?
On WordPress, product cards hide their price while a locked topic is about prices. Prices your store publishes are otherwise answered as usual.