Live chat
How to take a chat over from the AI, talk to the visitor yourself in real time, and hand the conversation back to the assistant when you are done.
How it works#
Set it up#
Coming to WordPress
On WordPress today, your team answers handed-over chats from the Sales Desk (Pro): a reply reaches the visitor’s chat and their email. How the Desk works.
- Be on BusinessApps › HolaReply › Plans: choose Business. It starts with a 7-day free trial.
- Open the chatOpen Apps › HolaReply in your Shopify admin, click Open Desk, then Open the Desk, then open the chat in the Inbox. Live now lists chats happening now.
- Take it overClick Take over chat. The shopper sees “(your name) from (your store) joined the chat.”
- ReplyWrite as usual: your replies reach the open chat within about ten seconds.
- Hand it backClick Hand back to AI. If you forget, it goes back 30 minutes after your last reply.
- Be on BusinessIn the Desk, Manage › Plan and usage: choose Business.
- Open the chatOpen the chat in the Inbox. Live now lists chats happening now.
- Take it overClick Take over chat. The visitor sees that you joined the chat.
- ReplyWrite as usual: your replies reach the open chat within about ten seconds.
- Hand it backClick Hand back to AI. If you forget, it goes back 30 minutes after your last reply.
Questions#
Does the AI keep answering?
No. While you have the chat, the assistant stays quiet in it.
Who can take a chat over?
Anyone on your team in the Desk. Business includes 20 members, and more at $10 a month each.
What does the shopper see when I hand it back?
Nothing changes for them: the next question is answered by the AI again.