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6 tickets · 1 follow-up due
Status, priority and follow-up on the ticket; notes and the timeline beside the chat.
Why it matters
Tickets and follow-ups: the problem it solves.
Enquiries slip through the cracks when nobody knows whose they are, and follow-ups are forgotten when they live in someone’s head.
HolaReply makes each enquiry a ticket with an owner, a status and a date — and reminds the owner on the day.
How it works
Three steps.
Assign it
Take the ticket or give it to a teammate. They are notified.
Plan the next step
Priority, tags and a follow-up date. It appears in “Follow up today” on the day.
Close the loop
Move it through New, Open, Waiting on customer, Won and Closed.
What’s included
The details.
Internal notes
Only the team sees them, with line breaks and the author’s name.
Timeline
Every change, and who made it, recorded on the ticket.
Saved replies
Answers you type often, one click away.
Tags
Group tickets your way — #bulk, #samples, #quote.
Morning email
A daily list of your follow-ups due, if you want it.
Questions
Asked about tickets and follow-ups.
Can I switch tickets off?
Yes. Without tickets the Desk keeps statuses and notes only.
Who can change a ticket?
Anybody on the team; every change is recorded in the timeline.
Is there a limit on tickets?
No.