Works today on WordPress, WooCommerce & any website · Shopify coming soon
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Every enquiry has a status, an owner and a next step.
Filter by status and open a ticket: the conversation, the reply and the team's private note.
Trade prices for 50 trays a week?
Hi Sarah, our trade list is on its way by email.
Note: #bulk · follow up tomorrow at 10:00.
Weekly order with Friday delivery?
Friday works. I've booked it for the morning.
Note: Waiting for their menu.
Can we have samples for a tasting?
Happy to. Which products would you like to try?
Note: #samples · not assigned yet.
Do you have edible violas in stock?
Yes, in stock. Here is the link to order.
Note: Ordered online the same day.
Example tickets.
Why it matters
Tickets and follow-ups: the problem it solves.
Enquiries slip through the cracks when nobody knows whose they are, and follow-ups are forgotten when they live in someone’s head.
HolaReply makes each enquiry a ticket in HolaReply Desk, on every platform, with an owner, a status and a date — and reminds the owner on the day.
How it works
Three steps.
Assign it
Take the ticket or give it to a teammate. They are notified.
Plan the next step
Priority, tags and a follow-up date. It appears in “Follow up today” on the day.
Close the loop
Move it through New, Open, Waiting on customer, Won and Closed.
What’s included
The details.
Internal notes
Only the team sees them, with line breaks and the author’s name.
Timeline
Every change, and who made it, recorded on the ticket.
Saved replies
Answers you type often, one click away.
Tags
Group tickets your way — #bulk, #samples, #quote.
Morning email
A daily list of your follow-ups due, if you want it.
Questions
Questions about Ticketing System for Sales Enquiries.
Can I switch tickets off?
Yes. Without tickets the Desk keeps statuses and notes only.
Who can change a ticket?
Anybody on the team; every change is recorded in the timeline.
Is there a limit on tickets?
No.
Read more
Guides and comparisons.
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GuideA B2B AI Chatbot for Wholesale That Never Guesses a Price
Answer trade buyers around the clock, and send every price, quote and MOQ question to sales.
GuideA chatbot for lead generation: capture the leads your website is losing
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