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The Desk bell
Only what concerns you, grouped.
New enquiries, your tickets and your follow-ups, in one list. Several changes to one ticket become one notification.
- New enquiryTrade prices for 50 trays, a bistro in Hamburg
- Visitor repliedRe: minimum order for restaurants
- Follow-up dueCall Bistro Nord today
- Assigned to youSamples for a tasting, Deli 21
Why it matters
Notifications and history: the problem it solves.
A new enquiry that nobody notices for a day is a lost sale. And a returning customer treated like a stranger feels it.
HolaReply tells the right person at the right time, and shows the customer’s history before anyone replies.
How it works
Three steps.
Something happens
A new enquiry, a ticket given to you, a note on your ticket, a follow-up due today.
You are told
In the Desk’s bell, as a browser alert if you allow it, and by email for assignments.
You see the whole customer
Their earlier enquiries and chats, matched by email address, beside the ticket.
What’s included
The details.
Grouped, not noisy
Several changes to one ticket become one notification.
Only what concerns you
Your tickets, your follow-ups, and new enquiries.
Switch each part off
Notifications, notification emails and customer history each have their own switch.
Questions
Questions about New Lead Notifications for Your Sales Team.
Do I need to keep the Desk open?
For the bell, yes; assignments and the morning follow-up list also come by email.
How are customers matched?
By email address only — two people with the same name are never mixed up.
Read more
Guides and comparisons.
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When to ask for an email, what your team should receive, how fast to reply, and consent, with the real research.
GuideAI chatbot vs live chat: which one your website needs (and how to use both)
What each is good at, what customers say they want, the Klarna lesson, and a rule for combining them.