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Find the gaps
What visitors asked that your site doesn't say.
The questions nobody could answer, counted. Add an answer once and the chat knows it from then on.
- Do you ship to Austria?14×
- What is the minimum order for restaurants?11×
- Are the flowers organic?8×
- Can I pick up in person?5×
Why it matters
Unanswered questions: the problem it solves.
A chatbot that says “I don’t know” is honest — but every “I don’t know” is also a gap in your website that costs you customers.
The Unanswered report turns those gaps into a to-do list, sorted by how much each one matters.
How it works
Three steps.
Visitors ask
Questions the assistant could not answer are collected.
Grouped and counted
The same question in different words is counted together, most-asked first.
Answer it once
“Write an answer” opens the knowledge base with the question ready. Next time, it is answered.
What’s included
The details.
7, 30 or 90 days
See what has come up lately, or over the season.
Weekly email
New gaps in your inbox, so you don’t have to look.
Better content ideas
The report tells you which page to write next — good for your customers and your SEO.
Questions
Questions about Chatbot Unanswered Questions Report.
Does the free version show unanswered questions?
The free Overview shows the top few; the full report with grouping and history is Pro.
Are personal details in the report?
No — questions are shown without names, emails or phone numbers.
Read more
Guides and comparisons.
How to train an AI chatbot on your website content, so it answers correctly
What “training” really means, how to write pages a chatbot can use, what to leave out, and keeping it in sync.
GuideHow to Reduce AI Chatbot Hallucinations on Your Website
Real cases, what the research shows, and seven design rules that stop a business chatbot inventing answers.