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How the assistant looks, what it may say, and where enquiries go.
Each moment that counts, with a switch; buying words are editable.
Why it matters
Smart email capture: the problem it solves.
Ask everyone for an email before they can chat, and most leave. Never ask, and your team cannot reply. The right moment is when a person is actually needed.
HolaReply’s capture rules ask at that moment — and not again.
How it works
Three steps.
Choose the mode
Only when needed (recommended), before the chat, or never.
Choose the moments
No answer, a locked topic, a request for a person, buying words, or after a few messages.
Collect it cleanly
Typo checks (gmial.com → gmail.com), respect for “Not now”, and a separate opt-in for marketing.
What’s included
The details.
Emails typed into the chat
Picked up automatically — and removed before anything reaches the AI.
Never ask twice
Once given, or declined, the chat stops asking.
Marketing stays separate
An unticked box for marketing, apart from replies about their question.
Questions
Asked about smart email capture.
When will this be available?
It is being built now, for Pro. Until then, the enquiry form asks when a person is needed.