Works today on WordPress, WooCommerce & any website · Shopify coming soon
Try it
An email typed into the chat is kept, and never sent to the AI.
The visitor writes their address in a message. HolaReply keeps it for your team, takes it out before the AI sees the question, and stops asking.
- Please send the trade list to chef@bistro.example
- Email saved for your team, removed before the AI
- Thanks. Trade prices come from our sales team, so I've passed your request on; they'll email you the list.
Why it matters
Smart email capture: the problem it solves.
Ask everyone for an email before they can chat, and most leave. Never ask, and your team cannot reply. The right moment is when a person is actually needed.
HolaReply’s capture rules ask at that moment — and not again.
How it works
Three steps.
Choose the mode
Only when needed (recommended), before the chat, or never.
Choose the moments
No answer, a locked topic, a request for a person, buying words, or after a few messages.
Collect it cleanly
Typo checks (gmial.com → gmail.com), respect for “Not now”, and a separate opt-in for marketing.
What’s included
The details.
Emails typed into the chat
Picked up automatically — and removed before anything reaches the AI.
Never ask twice
Once given, or declined, the chat stops asking.
Marketing stays separate
An unticked box for marketing, apart from replies about their question.
Questions
Questions about Chatbot Email Capture.
Is it in the free version?
Yes. Smart email capture is part of HolaReply Free, with every rule on this page.
What if the visitor never leaves an email?
The enquiry still reaches your team with the whole conversation, and they can reply in the chat. If the AI ever fails, the chat always asks, so no enquiry is lost.
Read more
Guides and comparisons.
A chatbot for lead generation: capture the leads your website is losing
When to ask for an email, what your team should receive, how fast to reply, and consent, with the real research.
GuideA GDPR compliant chatbot: what the rules actually require of your website chat
Lawful basis, privacy notice, the EU AI Act disclosure, what reaches the AI, retention and cookies, from regulators’ own guidance.
GuideWhat an AI sales assistant on your website should do (that most chatbots don’t)
The five jobs of an AI sales assistant on a website, and how to tell a good one from a chatbot.