Works today on WordPress, WooCommerce & any website · Shopify coming soon
Pick a format
Five ways for the chat to speak first.
A short line, a card with a picture or video, a pop-up, a chat bubble with quick questions, or a bar to type in. <a href="/docs/proactive-messages/">How to set one up</a>.
Short line
Card
Pop-up
Chat bubble
Bar
Why it matters
Proactive messages: the problem it solves.
Most visitors never open a chat. A well-timed line on the right page — “Questions about this product? Ask me.” — is often all it takes.
How it works
Three steps.
Write a message
Where (every page, addresses, product pages or categories), when (after some seconds, after scrolling, as they leave, or after some pages) and what to say, in one of five formats.
It appears at the right moment
Once a visit, once a day or only once, as you choose, and never to somebody already chatting.
One click opens the chat
The visitor asks, and the assistant answers from your content.
What’s included
The details.
Up to 20 messages
A visitor sees at most one a visit: the first in your list that fits the page.
Measure what it brings
Hold back 1 visitor in 5 and see how many more chats and enquiries the message brings.
Leaving the page
Works on computers, when the pointer moves to the tabs or the address bar.
Questions
Questions about Proactive Chat Messages.
Which plan has it?
Pro and Business.
Read more
Guides and comparisons.
A chatbot for lead generation: capture the leads your website is losing
When to ask for an email, what your team should receive, how fast to reply, and consent, with the real research.
Guide8 ecommerce chatbot examples with real, published results, and what small shops can copy
What big retailers’ AI assistants do, the results they published, and the lessons a small shop can copy.
GuideWhat an AI sales assistant on your website should do (that most chatbots don’t)
The five jobs of an AI sales assistant on a website, and how to tell a good one from a chatbot.